Returns & Refunds

Satisfaction Guarantee

We stand behind the quality of our products and customer service. If you have any concerns with your order, please contact our team and we’ll do our best to help.

Florentine Gold Refund Policy

Thank you for choosing Florentine Gold! We strive to provide you with quality products and exceptional service. If you need to make a return, please review the conditions below.

Return Window

We have a 7-day return policy. This means you have up to 7 days after receiving your item to request a return.


Eligibility for Returns

To qualify for a return, your item must be:

In the same condition that you received it: unworn, unused, with tags, and in its original packaging.

Accompanied by a receipt or proof of purchase.


How to Start a Return

To initiate a return, please contact us at info@florentinegold.com.au. Once your return request is approved, please send the item back to the following address with tracking information provided:

P.O. Box 561, Stirling, South Australia, 5152

Please note that without tracking, we cannot guarantee receipt of returned items, and refunds may be delayed or denied without proof of delivery.

Damages and Issues

We encourage you to inspect your order upon arrival. Should you find any defect, damage, or error with your order, please contact us immediately at info@florentinegold.com.au so we can promptly address the issue.


Non-Returnable Items

Sale items and gift cards are not eligible for return or refund.


Exchanges

The fastest way to receive your desired item is to return the original item (if eligible) and then place a new order for the replacement.


Refunds

Once we receive and inspect your return, we will notify you of approval or denial of your refund request. If approved, a refund for the product amount (excluding original shipping costs) will be issued to your original payment method within 10 business days.


Shipping Refunds:

Please note that refunds cover the cost of the product only, excluding the original shipping fee, unless otherwise agreed upon. Should you wish to return an item and it is accepted for refund, we require that the item be shipped with tracking.


Subscription Refunds:

If a subscription order was mistakenly sent or is no longer needed, please contact us to cancel future shipments. Any applicable refunds for returned subscription items will follow our standard product-only refund policy.


If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@florentinegold.com.au.